Terms and Conditions

1. Acceptance

The Service is provided by SOLTYAI S.A.S., a company identified with Colombian tax ID (NIT) 902081265-3, commercial registration 731655 of the Bucaramanga Chamber of Commerce, domiciled in Bucaramanga, Colombia ("SoltyAI"). By registering, contracting a subscription or using the SoltyAI platform (the "Service"), you accept these Terms and Conditions. If you disagree, do not use the Service.

2. Description of the Service

SoltyAI is a SaaS platform that lets you deploy conversational chatbots powered by artificial intelligence across channels like WhatsApp, web, Telegram and other social networks, with custom knowledge bases (RAG) and third-party integrations.

3. Account and Subscription

• The customer is responsible for keeping their credentials confidential.
• The price of each service is set in the quote or proposal accepted by the customer, which forms part of these terms.
• Subscriptions are monthly with no lock-in, unless agreed otherwise in writing.
• The one-time setup covers the initial assisted onboarding and the first RAG load, per the scope of the accepted quote.
• The customer may change product or scope at any time; the adjustment is agreed in a new quote.

4. Acceptable Use

The customer agrees not to use the Service to:

• Distribute spam, illegal, fraudulent or deceptive content.
• Infringe third-party intellectual property rights.
• Reverse-engineer or attempt to exfiltrate prompts or models.
• Generate content that violates the policies of AI providers or connected channels.

Non-compliance may lead to immediate suspension without refund.

5. Customer Data

Content uploaded by the customer (documents, leads, conversations) remains the customer's property. SoltyAI processes it solely to provide the Service. We do not use customer content to train generic models. Our Privacy Policy applies.

6. Availability and SLA

We work to keep the Service available 24/7. The Service is provided on a best-effort basis; if the customer requires an SLA with uptime commitments and service credits, it is agreed in writing in the corresponding quote or contract.

7. Payments and Refunds

• Prices, currency and billing period are set in the accepted quote or proposal.
• Payments are processed through a payment gateway (Wompi or an equivalent) or bank transfer, as stated in the quote.
• The one-time setup is billed 50% upon acceptance of the quote and 50% once the bot is live and answering.
• The one-time setup is non-refundable once onboarding has started, except for the implementation guarantee agreed in the accepted quote.
• The monthly subscription is not refunded for the current cycle upon cancellation.

8. Limitation of Liability

The Service is provided "as is". SoltyAI does not guarantee that bot responses will be infallible. The customer is responsible for validating business-critical information. SoltyAI's total aggregate liability is limited to what is expressly agreed in the accepted contract or quote; absent an express agreement, to the equivalent of three (3) monthly fees of the service in force at the time of the event giving rise to the claim. In no event will SoltyAI be liable for loss of profits, moral damages, loss of opportunity or indirect damages.

9. Cancellation

The customer may cancel at any time from the dashboard. SoltyAI may suspend accounts with serious breaches of these terms, with prior notice when possible.

10. Changes

We may update these terms. We will notify material changes by email at least 30 days in advance. Continued use of the Service implies acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of the Republic of Colombia, without prejudice to mandatory rules of the customer's country of residence. Disputes will be resolved preferably through arbitration or, failing that, before the competent courts.

12. Contact

Questions about these terms: ventas@soltyai.com.