Terms and Conditions

1. Acceptance

The Service is provided by SOLTYAI S.A.S., a company identified with Colombian tax ID (NIT) 902081265-3, commercial registration 731655 of the Bucaramanga Chamber of Commerce, domiciled in Bucaramanga, Colombia ("SoltyAI"). By registering, contracting a subscription or using the SoltyAI platform (the "Service"), you accept these Terms and Conditions. If you disagree, do not use the Service.

2. Description of the Service

SoltyAI provides three classes of services, which may be contracted separately or together: (i) development services delivered to the customer's specification, comprising custom software development, process automation, web page and web application development, and integration with third-party systems, including accounting, administrative and electronic invoicing systems; (ii) proprietary operations products licensed on a subscription basis, intended to manage the customer's operations; and (iii) business chatbots on a subscription basis, with or without artificial intelligence, running across messaging channels (today WhatsApp and Telegram), with custom knowledge bases (RAG), which may be provided on their own or as an interface to the services and products above. The scope, deliverables and conditions of each engagement are those stated in the quote or proposal accepted by the customer. Any additional channel enabled in the future is agreed in writing before it is activated.

The WhatsApp channel runs on Meta's WhatsApp Business Platform. Activating each customer's channel is agreed in writing in the accepted quote or proposal: the customer authorizes SoltyAI as a partner on their WhatsApp Business account and SoltyAI performs the registration. The per-conversation fees Meta charges for that platform are borne by the customer, governed by Meta's rates and terms, and separate from the SoltyAI subscription, which does not include them.

3. Account and Subscription

• The customer is responsible for keeping their credentials confidential.
• The price of each service is set in the quote or proposal accepted by the customer, which forms part of these terms.
• Subscriptions are monthly with no lock-in, unless agreed otherwise in writing.
• The one-time setup covers the initial assisted onboarding and the first RAG load, per the scope of the accepted quote.
• The customer may change product or scope at any time; the adjustment is agreed in a new quote.
• Third-party fees for channel usage (for example, Meta's WhatsApp Business Platform conversations) are not included in the subscription or the setup, and are borne by the customer.

4. Acceptable Use

The customer agrees not to use the Service to:

• Distribute spam, illegal, fraudulent or deceptive content.
• Infringe third-party intellectual property rights.
• Reverse-engineer or attempt to exfiltrate prompts or models.
• Generate content that violates the policies of AI providers or connected channels.

Non-compliance may lead to immediate suspension without refund.

5. Customer Data

Content uploaded by the customer (documents, leads, conversations) remains the customer's property. SoltyAI processes it solely to provide the Service. We do not use customer content to train generic models. Our Privacy Policy applies.

6. Availability and SLA

We work to keep the Service available 24/7. The Service is provided on a best-effort basis; if the customer requires an SLA with uptime commitments and service credits, it is agreed in writing in the corresponding quote or contract.

7. Payments and Refunds

• Prices, currency and billing period are set in the accepted quote or proposal.
• Payments are processed through a payment gateway (Wompi or an equivalent) or bank transfer, as stated in the quote.
• The bot's one-time adaptation fee (setup) is always billed in two parts: 50% upon acceptance of the quote and 50% once the bot is live and answering. Its amount is the one in the accepted quote.
• The adaptation fee is non-refundable once onboarding has started, except for the implementation guarantee: what is refunded if the bot does not end up answering (the tier) is agreed in the accepted quote.
• The monthly subscription is not refunded for the current cycle upon cancellation.

8. Limitation of Liability

The Service is provided "as is". SoltyAI does not guarantee that bot responses will be infallible. The customer is responsible for validating business-critical information. SoltyAI's total aggregate liability is limited to what is expressly agreed in the accepted contract or quote; absent an express agreement, to the equivalent of three (3) monthly fees of the service in force at the time of the event giving rise to the claim. In no event will SoltyAI be liable for loss of profits, moral damages, loss of opportunity or indirect damages.

9. Cancellation

The customer may cancel at any time from the dashboard. SoltyAI may suspend accounts with serious breaches of these terms, with prior notice when possible.

10. Changes

We may update these terms. We will notify material changes by email at least 30 days in advance. Continued use of the Service implies acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of the Republic of Colombia, without prejudice to mandatory rules of the customer's country of residence. Disputes will be resolved preferably through arbitration or, failing that, before the competent courts.

12. Contact

Questions about these terms: ventas@soltyai.com.